Refund Policy

Soft N Tech is committed to transparent partnerships. This Refund Policy explains how we evaluate refund and credit requests for design, print and digital production engagements.

We encourage clients to review this policy alongside our Terms & Conditions before approving a proposal or making payments.

2. Eligibility for Refunds

Refund eligibility depends on the project stage at the time your request is received. We consider the approved scope, the hours invested and any external costs committed on your behalf.

Refunds are generally available under the following circumstances:

• No creative exploration or production work has begun after an advance payment
• A demonstrable failure to deliver the agreed scope despite receiving all required inputs
• Mutual termination where both parties agree to discontinue the project before completion

3. Non-Refundable Items

Certain components cannot be refunded once commissioned because third-party costs are immediately incurred or assets become available for download. These include:

• Printing, fabrication or media bookings already placed with vendors
• Licensed stock imagery, fonts, plugins or software procured specifically for your project
• Completed strategy workshops, discovery sessions or consultation retainers

4. Requesting a Refund

Please submit refund requests in writing to your account manager or email info@softntech.in. Include the project name, invoice number, the reason for the request and any supporting documentation.

Our finance and delivery teams review each request within five (5) working days and revert with an outcome or follow-up questions.

5. Resolution & Timelines

Approved refunds are processed through the original payment method unless otherwise agreed. Domestic transactions are typically settled within seven (7) working days; international remittances may take longer depending on banking intermediaries.

If a refund is not granted, we will outline the rationale and, where appropriate, propose alternative resolutions such as scope adjustments or service credits.

6. Partial Credits & Alternative Remedies

In cases where significant work has been completed, we may offer partial refunds or credits that can be applied to future services. Credits remain valid for six (6) months from the date of issue.

7. Force Majeure

We are unable to honour refund requests that arise due to events outside our reasonable control, including natural disasters, pandemics, governmental restrictions or extended utility outages. In such scenarios we work with clients to reschedule timelines and minimise disruption.

8. Policy Updates

We periodically refine this Refund Policy to reflect operational improvements and regulatory guidance. Any updates become effective immediately upon publication on this page with a revised date stamp.